Senior Credit Controller

Kentford, Suffolk

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Job Description

Manage, oversee and monitor the credit control function and all associated staff, ensuring at all times the processes and procedures are adhered to proactively and efficiently throughout, ultimately ensuring that DSO (Days sales outstanding) is at an exceptional level.

A Credit Controllers primary focus is to mitigate the risks and maximise the profits by ensuring credit issued by the company is paid in full and in a timely manner, achieving this by strong customer liaison, handling credit assessments, negotiating payment plans whilst maintaining accurate financial records for the company.

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Negotiable, depending on experience


Shifts Available

Office Hours, Monday - Friday, 40 hours per week



Annual summer discretionary bonus scheme


10 days sick pay allowance (after 5 years’ service)


Company pension scheme

PPE provided

Life insurance

20 days holiday, plus 8 bank holidays (pro rata)


Length of service rewards


5 additional days holiday after two years’ service


Private medical healthcare (after 2 years’ service)


Specsavers vouchers to those that specifically require it for their role


Legal and General Employee Assistance Programme

Duties & Responsibilites

  • Extensive experience in a senior credit controller role
  • Experience in B2B credit control including reducing DSO and ledger balances
  • Experience in managing collection procedures and policies to ensure timely payment of overdue monies, including the escalation of third-party collections where required
  • Experience in providing a level of customer service regarding collection issues, customer refunds, processing and reviewing of account adjustments, resolving client discrepancies and short payments, reconciling customer disputes as they pertain to payments or outstanding balances
  • Experience of working without supervision and be comfortable taking the lead, prioritising/planning daily tasks and dealing with complex cases without the need for referral, whilst managing a small team
  • Excellent interpersonal, verbal and written communication skills including presenting, negotiating and report writing
  • 5 years + previous credit/collections experience
  • Express confidence when dealing with external parties
  • Possess good analytical skills, with the ability to interpret financial data with working knowledge of MS Suite
  • Ability to handle difficult conversations/manage conflict/manage teams and motivate effectively
  • Ability to work as a stand alone or in a team
  • Manage collection procedures for collecting overdue monies including escalation with third party collection where required
  • Liaise and coordinate with Solicitors/Legal representatives and appropriate enforcements with regards to legal recovery of outstanding monies
  • Coordinate outstanding debts, keeping track of assigned accounts and outstanding debts
  • Reconcile customer disputes as they pertain to payment or outstanding balances that are due
  • Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments
  • Provide authorisation for new accounts, assess the account and authorise the increase / decrease of credit limits as and when required
  • Be accountable for reducing delinquency for assigned accounts
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process
  • Communicate & follow up effectively with the sales dept regarding customer accounts on a timely basis
  • Establish and maintain effective and cooperative working relationships with Sales and customers who have complex/temperamental requirements
  • Follow all safe systems of work at all times. Identify and report any shortcomings that become apparent whilst undertaking tasks or if the tasks change or new activities are undertaken.  Liaise with the H&S team to ensure such risks are assessed and procedures amended as necessary
  • Actively engage in the identification of risks within the workplace and the subsequent assessment development of suitable safe systems of work. When necessary, intervene to prevent breaches of health and safety and/or report as necessary
  • Follow the requirements of the Company Quality Management Systems, policies and procedures to help achieve a quality product for the customer and reduce the non-conformances
  • Follow the requirements of the Company Environmental Management System to assist the Company’s objective to reduce the detrimental effect on the environment by way of waste management and any other areas to improve the environmental impact

Apply Now

For more information contact or call 01638 555 500

AJN Steelstock is one of the UK’s leading steel stockholders operating from two sites in Kentford, Suffolk and Henstridge, Somerset. We have an outstanding reputation for service and reliability and are proud of our continued inclusion in the Sunday Times PwC Top Track 250 League Table and the London Stock Exchange Group’s ‘1,000 Companies to Inspire Britain’.